Cleaning Service App
An all-in-one platform that connects customers with trusted cleaning service providers.
Summary
A user-friendly mobile app designed for both cleaning customers and service providers. This app simplifies appointment scheduling, streamlines backend operations, and enables package sales with real-time session tracking—bringing professional cleaning services into the digital age.
When
In progress
Who
Jonathan Chia
Project Overview
‍
Customers can easily browse, book, and manage cleaning sessions, while cleaning companies and freelancers can register, manage staff, and grow their business digitally. This app was built to meet the growing demand for convenient, on-demand cleaning services. Whether it’s a one-time deep clean or a prepaid package, users can book sessions, track their usage, and manage preferences all from their phone. On the backend, the cleaning company can assign jobs, track performance, and streamline operations with ease.

The app is built to scale across residential and commercial markets, with tools for booking, scheduling, payments, customer retention, and service transparency.
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Competitive Edge
• Multi-Vendor Marketplace Model: Scales across B2C and B2B clients
• Localized Design: Supports SG payment gateways (e.g. PayNow), condo access notes, public holiday scheduling
• Mobile-First: Seamless experience for users, providers, and staff
• Smart Scheduling & Routing: Efficient cleaner dispatch based on location and availability
• End-to-End Service Digitization: Booking to billing, managed in one platform
• Offers package tracking and staff management tools not found in basic booking apps.
• Scalable framework for franchising or expanding to multiple service zones.
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Results & Vision
Early adoption by local cleaning providers has shown promising feedback, especially around convenience and package tracking. The next phase includes launching loyalty systems, adding B2B account support, and integrating AI-driven dispatch for job assignments.

Thinking to invest or build something similar?
Reach out to us and let's explore how we can create digital tools tailored to your service business.

Core Features

User Side (Customers)

  • Flexible Booking
    Schedule one-time or recurring cleaning services in just a few taps. Choose service types: standard, deep clean, disinfection, move-in/out, office cleaning.

  • Package Purchase & Usage Tracking
    Purchase multi-session packages and monitor remaining sessions.

  • Browse & Book Cleaning Services
    Search by location, date, rating, price, or provider type (freelancer/company). View cleaner/company profiles, services offered, and customer reviews.

  • Real-time Booking Updates
    Calendar sync. Get timely push or SMS reminders before every session. In-app status updates (en route, in-progress, completed).

  • Online Payments & Subscriptions
    Make payments via PayNow, credit card, or subscription billing. Auto-invoice generation.

  • Ratings, Reviews & Dispute Resolution
    Rate service after each job. Flag issues for customer support follow-up.

  • Referral, Rewards & Promo Codes
    Earn rewards or credits for inviting friends. Apply promo codes for discounts. Loyalty points system.

  • Live Chat Support
    Communicate directly with customer support in-app.

Core Features

Provider Side (Companies / Freelancers)

  • Provider Registration & Verification
    Company or freelancer onboarding with KYC, certifications, biz registration. Admin approval flow.

  • Service Listing & Pricing Control
    Define available services, pricing tiers, optional add-ons. Set areas covered and working hours.

  • Team & Schedule Management
    Add and manage cleaner staff. Assign jobs manually or allow auto-scheduling. Manage leave and availability.

  • Job Management Dashboard
    View all upcoming, in-progress, and past bookings. GPS check-in/out for cleaners. Job notes and customer preferences.

  • Package & Subscription Handling
    Create custom packages or recurring plans. Auto-renewal or session reminders to users.

  • Invoicing & Earnings Tracking
    Automated invoicing. Weekly/monthly earnings dashboard.

  • Performance & Ratings Dashboard
    Track customer feedback and cleaner ratings. Flag staff for retraining or rewards.

  • Marketing Tools
    Push promotions to customers. Offer bundle upgrades or festive deals. Manage customer retention campaigns.

Core Features

Admin Side (Platform Owner)

  • Multi-Provider Control Panel
    Approve/verify new provider accounts. Manage service categories and listing standards. Monitor bookings across the ecosystem.

  • Dispute & Support Center
    Handle complaints, refunds, or service disputes. Set resolution SLAs and escalation paths.

  • Revenue & Commission Tracking
    Track platform commission from each provider. Split payments between providers and platform.

  • Analytics Dashboard
    Track user growth, bookings, repeat rates, provider performance. Revenue, usage, and churn trends.

Business Model: Monetization Strategy


Commission per Booking
(e.g. 10-20% from each transaction)

Subscription Plans for Providers
(premium listings, marketing tools)

Ad & Promotions
‍(featured providers)

Customer Subscriptions
(weekly/monthly cleaning plans)

Add-on Upsells
(e.g., mattress cleaning, steam mop, after-party cleanup)
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Seasonal Promotions
(Run flash sales during holidays or peak seasons)

A cleaner wearing yellow rubber gloves holds a smartphone in a modern bathroom. The phone screen displays a cleaning service app (built by AIO APP) with options such as “Book Cleaning Service,” “Check Cleaning Schedule,” and “Service History.” In the background, there is a round mirror, tiled walls, a countertop with cleaning spray, and warm lighting, creating a clean and professional environment.
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